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Telehealth
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Introduction
Telehealth Definition
Improvement Approach
Maturity Model
Equity Framework
Driver Diagram
FQHC Telehealth Consortium Members
What Patients Prefer about Telehealth
Acknowledgements
Strategy & Leadership
Leadership & Assessment
Board of Directors Engagement
Designated Team
Virtual Care Built Into Budget
Established Measures of Success
Maturity Model Assessment
Clinical Integration
Roles, Scheduling, & Protocols
Redesigned Care Team Roles
Scheduling Guidelines & Workflows
Clinical Pathways
Behavioral Health Integrated Pathways
eConsults for Specialty Referrals
People
Providers, Staff, & Patients
Provider and Staff Training
Patient Education
Digital Equity
Satisfaction & Engagement Surveys
Technology & Tools
Tools, Accessibility, & Monitoring
Telehealth Platforms
Patient Access to Technology
Remote Patient Monitoring
Reimbursement & Policy
Expanded Reimbursement Guidelines
Advocacy to Support Sustainability
Evidence-Based Library
Resources
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Updated May 6, 2021