Introduction
-
Partner ResourceView in chapter
Telehealth Consortium Driver Diagram
Develop a sustainable, patient-centered, and equitable telehealth model and achieve an advanced level of maturity at Consortium FQHCs
PDF ↓
Strategy & Leadership
Leadership & Assessment-
Partner ResourceView in chapter
Maturity Model Assessment
The Maturity Model assessment tool, developed by the Consortium
PDF ↓ -
Partner ResourceView in chapter
Maturity Model Assessment Findings Summary
An example of a Maturity Model Assessment summary
PDF ↓ -
Partner ResourceView in chapter
Maturity Model Assessment: Gap Analysis
An example of a Gap Analysis developed after the Maturity Model assessment
PDF ↓ - View in chapter
- View in chapter
-
Partner ResourceView in chapter
Telehealth Patient Experience Survey
Patient experience survey for telehealth visits from the Telehealth Consortium
PDF ↓
Clinical Integration
Roles, Scheduling, & Protocols-
ResourceView in chapter
Appointment Type and Visit Duration Guide, Southcentral Foundation
Scheduling guideline to help determine whether an in-person or telehealth visit should be scheduled from the Southcentral Foundation
PDF ↓ - View in chapter
- View in chapter
- View in chapter
- View in chapter
- View in chapter
- View in chapter
- View in chapter
- View in chapter
-
ResourceView in chapter
Experiences with Telemental Health at Massachusetts FQHCs
Crosswalk Telehealth Project: Background on the research seeking to advance value and equity of telehealth at FQHCs. Highlights methods and findings that provided the foundation for the BHI Hybrid Care Pathway development.
PDF ↓ -
ResourceView in chapter
Guidance and Resources for Electronic Information Technology: Ensuring Equal Access to All Health Services and Benefits Provided Through Electronic Means
Visit website -
ResourceView in chapter
Guidance on Nondiscrimination in Telehealth: Federal Protections to Ensure Accessibility to People with Disabilities and Limited English Proficient Persons
Visit website -
ResourceView in chapter
Job description samples
Sample telehealth job descriptions for medical director, site coordinators, instructors, clinic managers, technical support from the CA Telehealth Resource Center
Visit website -
ResourceView in chapter
Job description: RN Telehealth Coordinator
Sample job description for RN telehealth coordinator.
Visit website -
ResourceView in chapter
Job description: Telehealth Program Coordinator
Sample job description for navigator to provide support patients for their virtual medical visits.
PDF ↓ -
ResourceView in chapter
Job description: Telemedicine Navigator
Sample job description for navigator to provide technical assistance to patients on how to navigate telemedicine platform for their virtual medical visits
PDF ↓ -
ResourceView in chapter
Patient Experience Discussion Prompts for Exploring Hybrid BHI Care Improvement
A template powerpoint deck with a set of discussion prompts intended to start conversations around the different ways your patients experience healthcare, examined through a lens of empathy.
PPTX ↓ -
ResourceView in chapter
Patient Guide: What to Expect From a Telehealth Visit (video)
Video provides information for patients on what to expect from a telehealth visit from home.
Visit website -
ResourceView in chapter
Process Mapping Exercise for Improving Hybrid BHI Care Delivery
A template powerpoint deck with stepwise instructions intended to facilitate teams systematically mapping current clinic processes that incorporate patient and care team experiences to identify improvement opportunities for intervention.
PPTX ↓ -
Partner ResourceView in chapter
Scheduling a Patient for an In-Person vs. Telehealth Appointment, Fenway Health
Criteria to schedule patient for in-person or telehealth visit from Fenway Health
PDF ↓ -
Partner ResourceView in chapter
SMBP 14 Day Recording Log, Lowell CHC
A recording log from Lowell CHC for patients to document their self-measured blood pressure readings while enrolled in a SMBP program
PDF ↓ -
Partner ResourceView in chapter
SMBP Program Agreement Form, Lowell CHC
A SMBP program agreement form from Lowell CHC that can be signed by the patient upon enrollment in an SMBP or RPM program
PDF ↓ -
Partner ResourceView in chapter
Telehealth Navigator Job Description
A sample job description for a Telehealth Navigator that was developed by the Consortium
PDF ↓ -
ResourceView in chapter
Video Visit Screening & Script, LACDHS
A sample script that can be used to explain video visits and screen patients for digital access from the Los Angeles County Department of Health Services
PDF ↓ - View in chapter
-
ResourceView in chapter
Website Accessibility Under Title II of the ADA
Details information on how to improve digital accessibility for those who are deaf and blind.
Visit website
People
Providers, Staff, & Patients-
Partner ResourceView in chapter
Digital Access Resource Guide
A guide to help you find affordable access to cable, internet, mobile data plans, and equipment for your patients
DOCX ↓ - View in chapter
-
ResourceView in chapter
Guidance and Resources for Electronic Information Technology: Ensuring Equal Access to All Health Services and Benefits Provided Through Electronic Means
Visit website -
ResourceView in chapter
Job description samples
Sample telehealth job descriptions for medical director, site coordinators, instructors, clinic managers, technical support from the CA Telehealth Resource Center
Visit website -
ResourceView in chapter
Job description: RN Telehealth Coordinator
Sample job description for RN telehealth coordinator.
Visit website -
ResourceView in chapter
Job description: Telehealth Program Coordinator
Sample job description for navigator to provide support patients for their virtual medical visits.
PDF ↓ -
ResourceView in chapter
Job description: Telemedicine Navigator
Sample job description for navigator to provide technical assistance to patients on how to navigate telemedicine platform for their virtual medical visits
PDF ↓ -
ResourceView in chapter
Lifeline Program
Lifeline is a federal program that lowers the monthly cost of phone and internet
Visit website -
Partner ResourceView in chapter
Patient Guide to Telehealth & Zoom
Fenway Health's information on their website for their patients about telehealth, including how to prepare for a visit (English and Spanish)
Visit website -
ResourceView in chapter
Patient Guide to Virtual Visits, CHC Inc.
Step by step guide from a community health center; includes detailed zoom instructions
Visit website -
ResourceView in chapter
Patient Guide: Making the Most of Your Virtual Health Care Visit, Comagine Health
Detailed checklist for patients
Visit website -
ResourceView in chapter
Patient Guide: What to Expect From a Telehealth Visit (video)
Video provides information for patients on what to expect from a telehealth visit from home.
Visit website -
Partner ResourceView in chapter
Patient Information Sheet (English)
One-page patient handout about how to prepare and what happens during a telehealth visit, from the Telehealth Consortium (English version).
PDF ↓ -
Partner ResourceView in chapter
Patient Information Sheet (Spanish)
One-page patient handout about how to prepare and what happens during a telehealth visit, from the Telehealth Consortium (Spanish version).
PDF ↓ -
Partner ResourceView in chapter
Patient Satisfaction Survey, Lowell CHC
A patient satisfaction survey from Lowell Community Health Center that is sent to patients after their visit
PDF ↓ -
ResourceView in chapter
Provider Communication Strategies for Telehealth, PCDC
A one page guide for providers that highlights communication strategies that can be utilized during virtual visits
PDF ↓ -
ResourceView in chapter
Provider guide: Telehealth etiquette, Southeast Telehealth Resource Center
Short videos for providers on the good, the bad, and the ugly of telehealth etiquette.
Visit website -
ResourceView in chapter
Provider guide: Telehealth visit best practices, Stanford Department of Medicine
Short checklist of best practices for set-up, webside manner, virtual physical exam
Visit website -
ResourceView in chapter
Provider guide: Telehealth visit etiquette, AMA
Short checklist for telehealth visit etiquette from the AMA
Visit website -
Partner ResourceView in chapter
Telehealth Brochure for Patients, Holyoke Health Center
A patient-facing brochure that serves as a telehealth guide for patients
PDF ↓ -
ResourceView in chapter
Telehealth Classroom, NETRC
This Telehealth Classroom training portal has been developed by the federally funded Northeast Telehealth Resource Center (NETRC), to assist regional stakeholders, including health systems, health centers, and providers to successfully implement telehealth
Visit website -
Partner ResourceView in chapter
Telehealth Navigator Job Description
A sample job description for a Telehealth Navigator that was developed by the Consortium
PDF ↓ -
Partner ResourceView in chapter
Telehealth Patient Experience Survey
Patient experience survey for telehealth visits from the Telehealth Consortium
PDF ↓ -
ResourceView in chapter
Telehealth Provider Survey Results, Massachusetts Health Quality Partners, 2020
"Together for Better Health" survey of Massachusetts clinicians includes practical solutions, useful ideas, tips and tricks for how to improve telehealth
Visit website -
ResourceView in chapter
The Future of Telehealth Roundtable: The Potential Impact of Emerging Technologies on Health Equity
Visit website -
ResourceView in chapter
Video: Speak Up At Your Telehealth Visit
This video provides a visual for how patients can advocate for themselves during their telehealth appointments.
Visit website -
Partner ResourceView in chapter
Virtual Care Appointment Guide Brochure, Lowell CHC
A patient-facing brochure that serves as a virtual care appointment guide and resource for patients
PDF ↓ - View in chapter
-
ResourceView in chapter
Website Accessibility Under Title II of the ADA
Details information on how to improve digital accessibility for those who are deaf and blind.
Visit website
Technology & Tools
Tools, Accessibility, & Monitoring-
Partner ResourceView in chapter
Digital Access Resource Guide
A guide to help you find affordable access to cable, internet, mobile data plans, and equipment for your patients
DOCX ↓ - View in chapter
-
ResourceView in chapter
FCC Affordable Connectivity Program
The Affordable Connectivity Program is an FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare and more. The benefit provides a discount of up to $30 per month toward internet service for eligible households.
Visit website -
ResourceView in chapter
Guidance and Resources for Electronic Information Technology: Ensuring Equal Access to All Health Services and Benefits Provided Through Electronic Means
Visit website -
ResourceView in chapter
Lifeline Program
Lifeline is a federal program that lowers the monthly cost of phone and internet
Visit website -
Partner ResourceView in chapter
Remote Patient Monitoring Driver Diagram
A RPM Driver Diagram from the Telehealth Consortium
PDF ↓ -
Partner ResourceView in chapter
Remote Patient Monitoring Policy, CHC of Cape Cod
A remote patient monitoring (RPM) policy from Community Health Center of Cape Cod
PDF ↓ -
Partner ResourceView in chapter
RPM Clinical Pathway for Hypertension
A Sample Remote Patient Monitoring (RPM) Clinical Pathway for Hypertension
PDF ↓ - View in chapter
-
ResourceView in chapter
RPM Vendors Overview
An overview of RPM vendors & platforms and their key features (updated December 2022)
PDF ↓ -
Partner ResourceView in chapter
SMBP 14 Day Recording Log, Lowell CHC
A recording log from Lowell CHC for patients to document their self-measured blood pressure readings while enrolled in a SMBP program
PDF ↓ -
Partner ResourceView in chapter
SMBP Program Agreement Form, Lowell CHC
A SMBP program agreement form from Lowell CHC that can be signed by the patient upon enrollment in an SMBP or RPM program
PDF ↓ -
ResourceView in chapter
Telehealth and Digital Tools Equity Assessment
An assessment tool that contains questions that health centers can ask potential vendors to ensure their tools support equitable access and address the needs of the health center's population (HITEQ Center)
PDF ↓ -
ResourceView in chapter
Telehealth Platforms
An overview of common telehealth platforms and their key features (updated July 2020)
PDF ↓ -
ResourceView in chapter
The Future of Telehealth Roundtable: The Potential Impact of Emerging Technologies on Health Equity
Visit website -
ResourceView in chapter
Vendor evaluation checklist, AMA Playbook
Vendor evaluation checklist pages 32-38
Visit website -
Partner ResourceView in chapter
Vendor Selection Checklist, Lowell CHC
A checklist for choosing a telehealth vendor from Lowell Community Health Center
PDF ↓ - View in chapter
-
ResourceView in chapter
Website Accessibility Under Title II of the ADA
Details information on how to improve digital accessibility for those who are deaf and blind.
Visit website
Reimbursement & Policy
-
ResourceView in chapter
Center for Connected Health Policy
CCHP actively researches and analyzes important telehealth policy issues and provides key telehealth policy resources nationwide.
Visit website -
ResourceView in chapter
CMS Telehealth Information
Information about telehealth from the Centers for Medicare and Medicaid Services
Visit website -
ResourceView in chapter
MassHealth COVID-19 Resources for Providers
A resource for providers to find up-to-date COVID-19 publications and other guidance
Visit website -
ResourceView in chapter
MassHealth Provider Bulletins
MassHealth issues provider bulletins as needed to communicate procedures, reminders, and other information to MassHealth providers.
Visit website -
ResourceView in chapter
MassHealth Telephone & Internet Connectivity for Telehealth
A resource from MassHealth to help providers guide members who have questions about engaging in services through telehealth
Visit website
Other Resources
-
Resource
A Toolkit for Building and Growing a Sustainable Telehealth Program in Your Practice, American Association of Family Physicians, September 2020
Detailed guide with sections on roles and responsibilities, licensing and legal requirements, technology, patient journey, workflow, etc.
Visit website -
Resource
Digital Equity Screening, Caring Health Center
Questionnaire to screen for digital need that can be adapted into the EHR flowsheet
XLSX ↓ -
Resource
Implementation Guide: Telehealth, Mid-Atlantic Telehealth Resource Center
Guides to getting started with telehealth, HIPAA, visit best practices, etc.
Visit website -
Resource
Northeast Telehealth Resource Center (NETRC)
The Northeast Telehealth Resource Center is federally funded to provide technical assistance to develop, implement, and expand telehealth services in the Northeast
Visit website -
Resource
Playbook: Digital Health, Cleveland Clinic, April 2020
Detailed playbook including clinician training, patient facing material, empathy in patient visits, and types of telehealth visits.
Visit website -
Resource
Playbook: Telehealth Implementation, American Medical Association, 2020
Detailed implementation guide, including goals, vendors, workflows, care teams, partnering with patients, evaluating success.
Visit website -
Resource
SMBP Implementation Toolkit, NACHC
A toolkit designed by National Association of Community Health Centers to help organizations design and implement SMBP successfully in their care model and practice
PDF ↓ -
Resource
Telehealth Quick Guide, American Medical Association, 2020
Includes practice implementation guide; policy, coding, and payment; other helpful resources
Visit website -
Resource
Telehealth Reimbursement Tip Sheet
Current billing and reimbursement expectations for Medicaid, MassHealth, and commercial payers, including waived services during the Public Health Emergency (PHE).
PDF ↓