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Resources

Updated June 17, 2021

Introduction

  • Partner Resource

    Telehealth Consortium Driver Diagram

    Develop a sustainable, patient-centered, and equitable telehealth model and achieve an advanced level of maturity at Consortium FQHCs

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Strategy & Leadership

Leadership & Assessment

Clinical Integration

Roles, Scheduling, & Protocols
  • Resource

    Appointment Type and Visit Duration Guide, Southcentral Foundation

    Scheduling guideline to help determine whether an in-person or telehealth visit should be scheduled from the Southcentral Foundation

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  • Partner Resource

    Clinical Pathway: Asthma/COPD

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  • Partner Resource

    Clinical Pathway: CHF

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  • Partner Resource

    Clinical Pathway: Co-Morbidities of Diabetes 
and Hypertension

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  • Partner Resource

    Clinical Pathway: Depression, Anxiety or ADHD

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  • Partner Resource

    Clinical Pathway: HIV PreP

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  • Partner Resource

    Clinical Pathway: Routine Health Maintenance (RHCM) - Adults

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  • Partner Resource

    Clinical Pathway: Well Child Exam

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  • Resource

    Job description samples

    Sample telehealth job descriptions for medical director, site coordinators, instructors, clinic managers, technical support from the CA Telehealth Resource Center

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  • Resource

    Job description: RN Telehealth Coordinator

    Sample job description for RN telehealth coordinator.

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  • Resource

    Job description: Telehealth Program Coordinator

    Sample job description for navigator to provide support patients for their virtual medical visits.

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  • Resource

    Job description: Telemedicine Navigator

    Sample job description for navigator to provide technical assistance to patients on how to navigate telemedicine platform for their virtual medical visits

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  • Resource

    Patient Guide: What to Expect From a Telehealth Visit (video)

    Video provides information for patients on what to expect from a telehealth visit from home.

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  • Partner Resource

    Scheduling a Patient for an In-Person vs. Telehealth Appointment, Fenway Health

    Criteria to schedule patient for in-person or telehealth visit from Fenway Health

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  • Partner Resource

    Telehealth Navigator Job Description

    A sample job description for a Telehealth Navigator that was developed by the Consortium

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  • Resource

    Video Visit Screening & Script, LACDHS

    A sample script that can be used to explain video visits and screen patients for digital access from the Los Angeles County Department of Health Services

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People

Providers, Staff, & Patients
  • Resource

    Digital Needs Screening Questions, UCSF

    Screening questions for digital needs

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  • Resource

    FCC Emergency Broadband Benefit Program

    The Emergency Broadband Benefit is an FCC program to help families and households struggling to afford internet service during the COVID-19 pandemic

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  • Resource

    Job description samples

    Sample telehealth job descriptions for medical director, site coordinators, instructors, clinic managers, technical support from the CA Telehealth Resource Center

    Visit website
    View in chapter
  • Resource

    Job description: RN Telehealth Coordinator

    Sample job description for RN telehealth coordinator.

    Visit website
    View in chapter
  • Resource

    Job description: Telehealth Program Coordinator

    Sample job description for navigator to provide support patients for their virtual medical visits.

    PDF
    View in chapter
  • Resource

    Job description: Telemedicine Navigator

    Sample job description for navigator to provide technical assistance to patients on how to navigate telemedicine platform for their virtual medical visits

    PDF
    View in chapter
  • Resource

    Lifeline Program

    Lifeline is a federal program that lowers the monthly cost of phone and internet

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  • Partner Resource

    Patient Guide to Telehealth & Zoom

    Fenway Health's information on their website for their patients about telehealth, including how to prepare for a visit (English and Spanish)

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  • Resource

    Patient Guide to Virtual Visits, CHC Inc.

    Step by step guide from a community health center; includes detailed zoom instructions

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  • Resource

    Patient Guide: Making the Most of Your Virtual Health Care Visit, Comagine Health

    Detailed checklist for patients

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  • Resource

    Patient Guide: What to Expect From a Telehealth Visit (video)

    Video provides information for patients on what to expect from a telehealth visit from home.

    Visit website
    View in chapter
  • Partner Resource

    Patient Information Sheet (English)

    One-page patient handout about how to prepare and what happens during a telehealth visit, from the Telehealth Consortium (English version).

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  • Partner Resource

    Patient Information Sheet (Spanish)

    One-page patient handout about how to prepare and what happens during a telehealth visit, from the Telehealth Consortium (Spanish version).

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  • Partner Resource

    Patient Satisfaction Survey, Lowell CHC

    A patient satisfaction survey from Lowell Community Health Center that is sent to patients after their visit

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  • Resource

    Provider Communication Strategies for Telehealth, PCDC

    A one page guide for providers that highlights communication strategies that can be utilized during virtual visits

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  • Resource

    Provider guide: Telehealth etiquette, Southeast Telehealth Resource Center

    Short videos for providers on the good, the bad, and the ugly of telehealth etiquette.

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  • Resource

    Provider guide: Telehealth visit best practices, Stanford Department of Medicine

    Short checklist of best practices for set-up, webside manner, virtual physical exam

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  • Resource

    Provider guide: Telehealth visit etiquette, AMA

    Short checklist for telehealth visit etiquette from the AMA

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  • Resource

    Telehealth Classroom, NETRC

    This Telehealth Classroom training portal has been developed by the federally funded Northeast Telehealth Resource Center (NETRC), to assist regional stakeholders, including health systems, health centers, and providers to successfully implement telehealth

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  • Partner Resource

    Telehealth Navigator Job Description

    A sample job description for a Telehealth Navigator that was developed by the Consortium

    PDF
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  • Partner Resource

    Telehealth Patient Experience Survey

    Patient experience survey for telehealth visits from the Telehealth Consortium

    PDF
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  • Resource

    Telehealth Provider Survey Results, Massachusetts Health Quality Partners, 2020

    "Together for Better Health" survey of Massachusetts clinicians includes practical solutions, useful ideas, tips and tricks for how to improve telehealth

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Technology & Tools

Tools, Accessibility, & Monitoring
  • Resource

    Digital Needs Screening Questions, UCSF

    Screening questions for digital needs

    PDF
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  • Resource

    FCC Emergency Broadband Benefit Program

    The Emergency Broadband Benefit is an FCC program to help families and households struggling to afford internet service during the COVID-19 pandemic

    Visit website
    View in chapter
  • Resource

    Lifeline Program

    Lifeline is a federal program that lowers the monthly cost of phone and internet

    Visit website
    View in chapter
  • Partner Resource

    Remote Patient Monitoring Driver Diagram

    A RPM Driver Diagram from the Telehealth Consortium

    PDF
    View in chapter
  • Partner Resource

    Remote Patient Monitoring Policy, CHC of Cape Cod

    A remote patient monitoring (RPM) policy from Community Health Center of Cape Cod

    PDF
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  • Partner Resource

    RPM Clinical Pathway for Hypertension

    A Sample Remote Patient Monitoring (RPM) Clinical Pathway for Hypertension

    PDF
    View in chapter
  • Resource

    RPM Consent Form

    A sample remote patient monitoring (RPM) patient consent form

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  • Resource

    RPM Vendors Overview

    An overview of RPM vendors & platforms and their key features (updated June 2021)

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  • Resource

    Telehealth Platforms

    An overview of common telehealth platforms and their key features (updated July 2020)

    PDF
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  • Resource

    Vendor evaluation checklist, AMA Playbook

    Vendor evaluation checklist pages 32-38

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Reimbursement & Policy

  • Resource

    CMS Telehealth Information

    Information about telehealth from the Centers for Medicare and Medicaid Services

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  • Resource

    MassHealth COVID-19 Resources for Providers

    A resource for providers to find up-to-date COVID-19 publications and other guidance

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  • Resource

    MassHealth Provider Bulletins

    MassHealth issues provider bulletins as needed to communicate procedures, reminders, and other information to MassHealth providers.

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  • Resource

    MassHealth Telephone & Internet Connectivity for Telehealth

    A resource from MassHealth to help providers guide members who have questions about engaging in services through telehealth

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Other Resources

  • Resource

    A Toolkit for Building and Growing a Sustainable Telehealth Program in Your Practice, American Association of Family Physicians, September 2020

    Detailed guide with sections on roles and responsibilities, licensing and legal requirements, technology, patient journey, workflow, etc.

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  • Resource

    Implementation Guide: Telehealth, Mid-Atlantic Telehealth Resource Center

    Guides to getting started with telehealth, HIPAA, visit best practices, etc.

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  • Resource

    Northeast Telehealth Resource Center (NETRC)

    The Northeast Telehealth Resource Center is federally funded to provide technical assistance to develop, implement, and expand telehealth services in the Northeast

    Visit website
  • Resource

    Playbook: Digital Health, Cleveland Clinic, April 2020

    Detailed playbook including clinician training, patient facing material, empathy in patient visits, and types of telehealth visits.

    Visit website
  • Resource

    Playbook: Telehealth Implementation, American Medical Association, 2020

    Detailed implementation guide, including goals, vendors, workflows, care teams, partnering with patients, evaluating success.

    Visit website
  • Resource

    Telehealth Quick Guide, American Medical Association, 2020

    Includes practice implementation guide; policy, coding, and payment; other helpful resources

    Visit website
  • Resource

    Telemedicine Resources, PCDC

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